Turning Customer Support into a Profit Centre

A talk by Chris Lavoie
Tech Partner Manager, Gorgias

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About this talk

Session takeaways:

• a stellar customer experience

• rapid customer support & answers

• a personalized shopping experience

Chris Lavoie

Gorgias is #1 helpdesk for ecommerce where you manage all of your customer communication channels in one platform – email, live chat, SMS, phone calls, FB, IG, reviews, and more. We work with over 5000 eCommerce clients including, Steve Madden, MVMT, Timbuk2 to power their customer service by turning a cost center into a revenue generator.

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